Effective Date: July 01, 2026

At VOH Technologies (SMC-Private) Limited, we are committed to delivering high-quality software development, web development, mobile application development, SaaS products, AI solutions, digital marketing, Own Products, brands, and IT consulting services. Customer satisfaction is important to us, and we strive to resolve any concerns in a fair and transparent manner.

Eligibility for Refunds

Refund requests are reviewed on a case-by-case basis. A customer may be eligible for a full or partial refund under the following circumstances:

  • Payment was made in error or duplicated.
  • VOH Technologies is unable to deliver the agreed service for reasons within our control.
  • A project is cancelled before any work has commenced.
  • A refund has been approved by VOH Technologies after reviewing the circumstances.

Custom Development Services

Most of our services involve customised software development and professional consulting. Once work has commenced, refunds will be based on the percentage of work completed.

Any completed work, consultation, design, development, or other services already provided will be deducted from the refundable amount.

Milestone-Based Projects

For projects billed in milestones:

  • Payments for completed and approved milestones are non-refundable.
  • If a project is cancelled before the next milestone begins, any unused balance may be refunded after deducting completed work and applicable expenses.

Company Products & SaaS Platforms

VOH Technologies develops, owns, and operates proprietary software products, SaaS platforms, mobile applications, and digital solutions, including products such as Zyaad and other current or future software offerings.

Refund eligibility for these products depends on the nature of the purchase:

  • Subscription-based services: Customers may cancel their subscription at any time. Cancellation will stop future recurring charges, while access will remain available until the end of the current billing period unless otherwise stated. Payments already made for the current billing period are generally non-refundable.
  • One-time software purchases or licences: Refund requests will be considered only if the software has not been activated, downloaded, provisioned, or delivered. Once access has been provided, refunds are generally not available except where required by applicable law.
  • Pre-orders or advance bookings: If a product or feature cannot be delivered by VOH Technologies, customers may be eligible for a full or partial refund, depending on the circumstances.
  • Technical issues: If a purchased product cannot be used due to a verified issue that cannot be resolved by our technical support within a reasonable time, VOH Technologies may, at its discretion, provide a replacement, service credit, or refund.

This policy applies to all software products, SaaS platforms, web applications, mobile applications, APIs, and digital services developed and owned by VOH Technologies, whether currently available or introduced in the future.

Third-Party Costs

Payments made on behalf of clients for third-party services are non-refundable once purchased. These may include:

  • Domain registration
  • Web hosting
  • SSL certificates
  • Cloud services
  • Software licences
  • Premium plugins or themes
  • Advertising budgets
  • Payment gateway or banking charges

Refunds for such services are subject to the respective third-party provider’s policies.

Cancellation Policy

Clients may request cancellation of a project by providing written notice.

If work has not commenced, a refund may be issued after deducting any applicable administrative or transaction charges.

If work has already started, charges will apply for services completed up to the cancellation date.

Refund Processing

Once approved, refunds will be processed within 7–10 business days through the original payment method wherever possible.

The time required for the refund to appear in the customer’s account depends on the customer’s bank or payment service provider.

How to Request a Refund

To request a refund, please contact us with your order or invoice details:

VOH Technologies (SMC-Private) Limited

Email: [email protected]

Website: https://vohtech.com

Our support team will acknowledge your request and respond after reviewing the relevant transaction and project details.

Contact Us

If you have any questions regarding this Refund Policy, please contact:

VOH Technologies (SMC-Private) Limited

Email: [email protected]

Website: https://vohtech.com